Information We Collect
Rm1 collects several types of information from users to deliver safe, high-quality services, including:
- Account Information: Full name, address, phone number, email address, and identity verification details provided during registration.
- Device & Browser Information: Technical data such as IP address, device type, browser type, operating system, and access log information.
- Payment Information: Transactions in Malaysian Ringgit (MYR) via payment methods accepted in Malaysia, such as e-wallets and online banking.
- Cookies & Tracking Technologies: Data that helps us understand user behaviour and improve the browsing experience on our platform.
- Usage Data: Betting history, service interactions, access times, and other information related to your use of the platform.
How We Use Your Information
We use the information collected solely for the following purposes:
- Verifying your identity and managing your user account accurately.
- Processing payment transactions and withdrawals securely and efficiently.
- Providing responsive customer support by better understanding your issues.
- Complying with legal obligations and preventing fraud and other fraudulent activities.
- Improving service quality through usage analysis and user feedback.
- Delivering important communications such as platform updates, promotional offers, and policy changes.
Cookies & Tracking Technologies
Rm1 uses cookies and other tracking technologies to help:
- Remembering your login details and preferences to give you a smoother experience.
- Analysing website traffic to improve platform navigation and functionality.
- Helping us identify technical issues and optimise relevant content.
- Personalising advertising and marketing experiences based on user interests and behaviour.
You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
Data Storage & Security
Your personal data is stored using industry-leading security technologies including SSL encryption, firewalls, and strict access controls. Only authorised personnel may access information necessary for carrying out their duties.
Data will be retained for as long as necessary for the purpose it was collected, or as required by applicable law.
We continuously update our security measures to prevent data loss, misuse, or unauthorised access.
Sharing Information with Third Parties
Rm1 does not sell or share users' personal information with third parties for marketing purposes without your consent.
Information may be shared with:
- Payment service providers to securely process payment transactions.
- Law enforcement authorities where required by law.
- Hosting and technology service providers that help operate and maintain our platform.
All third parties are bound by data confidentiality agreements and may only use user information for authorised purposes.
User Data Rights
You have the right to:
- Access: Request access to your personal data held by rm1.
- Correction: Request corrections to information that is inaccurate or out of date.
- Erasure: Request deletion of personal data, subject to applicable laws and platform operational requirements.
- Objection: Opt out of having your data used for unnecessary marketing purposes.
Please contact our support team at [email protected] to submit any requests regarding your data rights.
Understand Our Privacy Policy and Browse with Confidence
By familiarising yourself with our privacy policy, you can use the rm1 platform with confidence. Proceed to register an account or visit FAQ for more information.